Business Challenge

“KPMG Turkey has always been a company that values efficiency and effectiveness. When we decided to embark on a digital transformation initiative, we knew that we needed a strong technological infrastructure to support our goal of becoming a process-oriented company’” explains Ergin Guler, Information Systems Manager at KPMG Turkey.

One area that KPMG Turkey identified as needing improvement was their procurement process. Without a dedicated platform to manage and control this process, requisitions were recorded and processed in various systems, and approvals were often given via email. This made budget control difficult, as it relied on periodic reporting.

Digital Transformation Story

In 2015, KPMG Turkey began working with PaperWorkBPM to analyse their existing procurement process and design a more efficient digital version.

“We recognized the importance of looking at the process as a whole rather than simply transferring the existing process onto a digital platform”, Guler recalls. “We didn’t want to move the existing process onto a digital platform as it is.  We worked with PaperWorkBPM consultants to analyse the as-is process and design the to-be process. By identifying best practices and eliminating steps that didn’t add value, we were able to create a simpler and more manageable process on PaperWorkBPM.”

It took six months to go live with the new procurement process, which consisted of seven workflows, from requisition to receipt of goods or services. Upon receipt, PaperWorkBPM integrates with KPMG Turkey’s local ERP system for invoice and payment processing. Ad-hoc and in-budget requisitions go through different workflows and approval processes, allowing KPMG Turkey to monitor and control their procurement budget proactively.

One of the key factors that made PaperWorkBPM the right choice for KPMG Turkey was its unified process and document management architecture. The platform’s flexible, extensible, and easy process design features were also important considerations.

The team at PaperWorkBPM was very responsive throughout the project and provided valuable perspective and solution alternatives to help KPMG Turkey achieve their goals. Their exceptional service has continued even after the project was completed. They have played a vital role in helping KPMG Turkey develop a unique procurement process tightly integrated with their procurement budget.

KPMG Turkey’s procurement process is just one example of the ways in which they have utilized PaperWorkBPM to streamline and automate their business processes. They are also using the platform for contract, task, and meeting management and have seen similar improvements in efficiency and effectiveness.

Guler concludes, adding: “Thanks to PaperWorkBPM, we no longer have to rely on periodic reporting to monitor our budget. Instead, we can proactively manage it by checking the budget before processing procurement requests. This has greatly improved our efficiency and allowed us to make better-informed decisions.”